2021 SILA National Education Conference

September 19-22, 2021
Philadelphia Marriott Downtown

SILA PreConference classes being offered virtually

Since our classes are public (meaning SILA membership and conference registration are not required to enroll) coupled with the drastically reduced class fees mean literally there has never been a better time for you and your staff to take a SILA pre-conference class.

Not enrolled?

Enroll for these classes on the SILA.org website

Producer Licensing Basics

Monday August 2 / Tuesday August 3

This course will cover the fundamentals of producer licensing, such as licensing terminology, regulatory processes, and producer/carrier requirements.

The agenda will cover some of these topics:  Introduction to Insurance Licensing, Maintaining a License, Variable Licensing, Licensing Agencies and Legalities.

Adjuster Licensing Advanced

Monday August 9 / Tuesday August 10

Do you have knowledge about adjuster licensing, but need help understanding how to apply information? This virtual class will address common issues of both staff and independent adjuster licensing, such as: obtaining a designated home state does not require a license, developing a licensing strategy for adjuster as well as practical ways to expedite the licensing process through practical application case study scenarios. The content will cover an introduction/review of adjuster licensing, tools and resources, and problem solving through case study scenarios.

PREREQUISITE: Student must complete the SILA Adjuster Licensing Basics course (class or online) prior to attending this class. An exemption will apply for student who provide proof of holding a minimum of three years’ adjuster licensing experience.

Securities Basics

Thursday August 12 / Friday August 13

  • Cost: $99.00
  • 4-hours estimated length
    (2 days of 2-hour sessions from 2:30-4:30PM EDT)
  • 4 CE hours
  • Instructor(s): Deirdre Patten

Over the duration of two afternoons, SILA is providing a four-hour virtual training class covering Securities Basics.

This includes:

Surplus Lines Fundamentals

Monday August 23 / Tuesday August 24

  • Cost: $99.00
  • 4-hours estimated length
    (2 days of 2-hour sessions from 2:30-4:30PM EDT)
  • 4 CE hours
  • Instructor(s): Julia Van Buren, Tina Wirtz

Over the duration of two afternoons, SILA is providing a four-hour virtual training class covering Surplus Lines fundamentals that includes Surplus Lines terms and definitions, players in the surplus lines market, the role of the Surplus Lines Associations, and Surplus Lines licensing and tax reporting requirements.

Class sponsored by:

InsCipher

Surplus Lines Advanced

Thursday August 26 / Friday August 27

  • Cost: $99.00
  • 4-hours estimated length
    (2 days of 2-hour sessions from 2:30-4:30PM EDT)
  • 4 CE hours
  • Instructor(s): Julia Van Buren, Tina Wirtz, Paul Willis, Steve Stephan

Over the duration of two afternoon, SILA is providing the Surplus Lines Advanced virtual training class where instructors will discuss state filing requirements, the NRRA when determining Home State, the FL Clearinghouse, OPTins and more. Don’t get panic-stricken …take action and join us ahead of the 2020 SILA National Education Conference for the Surplus Lines Advanced class.

PREREQUISITE: Students must complete the SILA Surplus Lines Fundamentals course (class only) prior to attending this class. An exemption will apply for students who provide proof of holding a minimum of three years’ surplus lines experience.

Exceeding Customer Expectations

Tuesday August 31

In this day and age, customers have more options than ever before. What makes your organization exceptional? Why should a customer choose you? In this course, we will discuss the importance of customer service and the impact it has on the customer and your organization. Let’s get back to the basics. We will discuss how our body language affects customer service, how to choose our words wisely, and how to communicate with a challenging customer. Other topics include how important it is to measure results of service and how to manage our stress. In an ever-changing and evolving business, one thing remains the same. When serving the customer is the foundation of your business/vision/organization, you have a strong foundation to stand on.