Class Portal 2020

The SILA classes leading up to the SILA National Education Virtual Conference being held from Oct 1-21, 2020 are also being offered virtually.  Since our classes are public (meaning SILA membership and conference registration are not required to enroll) coupled with the drastically reduced class fees mean literally there has never been a better time for you and your staff to take a SILA pre-conference class.

Not enrolled? Enroll for these classes on the SILA.org website.


Surplus Lines Fundamentals

  • September 21-22, 2020
  • Cost: $99.00
  • 4-hours estimated length
    (2 days of 2-hour sessions from 2:30-4:30PM)
  • 4 CE hours

Over the duration of two afternoons, SILA is providing a four-hour virtual training class covering Surplus Lines fundamentals that includes Surplus Lines terms and definitions, players in the surplus lines market, the role of the Surplus Lines Associations, and Surplus Lines licensing and tax reporting requirements.

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Surplus Lines Advanced

  • Sept. 23-24, 2020
  • Cost: $99.00
  • 4-hours estimated length
    (2-days of 2-hour sessions from 2:30PM-4:30PM)
  • 4 CE hours

Over the duration of two afternoon, SILA is providing the Surplus Lines Advanced virtual training class where instructors will discuss state filing requirements, the NRRA when determining Home State, the FL Clearinghouse, OPTins and more. Don’t get panic-stricken …take action and join us ahead of the 2020 SILA National Education Conference for the Surplus Lines Advanced class. PREREQUISITE: Students must complete the SILA Surplus Lines Fundamentals course (class only) prior to attending this class. An exemption will apply for students who provide proof of holding a minimum of three years’ surplus lines experience.

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Exceeding Customer Expectations

  • Sept. 30, 2020
  • Cost: $79.00
  • 2:30PM-4:30PM EST
  • 2 CE hours

In this day and age, customers have more options than ever before. What makes your organization exceptional? Why should a customer choose you? In this course, we will discuss the importance of customer service and the impact it has on the customer and your organization. Let’s get back to the basics. We will discuss how our body language affects customer service, how to choose our words wisely, and how to communicate with a challenging customer. Other topics include how important it is to measure results of service and how to manage our stress. In an ever-changing and evolving business, one thing remains the same. When serving the customer is the foundation of your business/vision/organization, you have a strong foundation to stand on.

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Everything You Wanted to Know About Broker/Dealer Compliance but Were Afraid to Ask!

  • Sept. 25, 2020
  • Cost: $79.00
  • 2:30PM-4:30PM EST
  • 2 CE hours

This two hour virtual course is designed to provide an overview for registration professionals and other interested persons to have a chance to ask their questions and have an open discussion on areas of compliance that they may or may not be involved in daily. We will cover a wide range of topics that compliance professionals deal with on a day to day basis. Topics will include but are not limited to:

  • Different categories of broker dealers
  • Written Supervisory Procedures
  • Supervisory Control Procedures
  • Email Review
  • Marketing Review
  • Annual Compliance Meeting
  • Anti-Money Laundering
  • Regulation Best Interest

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Adjuster Licensing Advanced

  • Sept. 28-29, 2020
  • Cost: $99.00
  • 4-hours estimated length
    (2-days of 2-hour sessions from 2:30PM-4:30PM)
  • 4 CE hours

Do you have knowledge about adjuster licensing, but need help understanding how to apply information? This virtual class will address common issues of both staff and independent adjuster licensing, such as: obtaining a designated home state does not require a license, developing a licensing strategy for adjuster as well as practical ways to expedite the licensing process through practical application case study scenarios. The content will cover an introduction/review of adjuster licensing, tools and resources, and problem solving through case study scenarios. PREREQUISITE: Student must complete the SILA Adjuster Licensing Basics course (class or online) prior to attending this class. An exemption will apply for student who provide proof of holding a minimum of three years’ adjuster licensing experience.

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